Knowledge base
How should a live-commerce team handle order-wave carryover after cutoff?
Move unrecoverable orders out of the protected lane, assign one next-wave owner, and publish the carryover rule before more picking consumes the remaining window.
Short answer
Move unrecoverable orders out of the protected lane, assign one next-wave owner, and publish the carryover rule before more picking consumes the remaining window.
Expanded answer
Once the effective cutoff is no longer recoverable, live-commerce carryover needs a different rule than the active protected lane. Teams should stop treating every paid order as salvageable, move already-late orders into a clearly named next-wave queue, assign one owner for the carryover handoff, and confirm what still qualifies for limited exception release. If that carryover rule stays implicit, the next wave starts with hidden backlog and the current lane loses the chance to close cleanly.
Audience
Live-commerce sellers and fulfillment operators recovering paid-order carryover after the protected cutoff lane has started to close
Related terms
Related case
Related topic
Core question
How should a live-commerce team decide which paid orders still belong in the current cutoff lane before dispatch starts?