Knowledge base
Damage claim evidence workflow guide
A seller already has inspection records, but damage disputes still cannot be assigned cleanly across warehouse, carrier, and customer stages.
Recommended solution
Adopt a workflow where evidence is preserved at every custody handoff, not only during inspection.
Decision criteria
- How often claim responsibility is disputed
- Whether packing and handoff proof is retained
- How quickly the team needs to resolve blame attribution
- Whether carriers and warehouses both require documentary proof
Who it fits
- Teams with repeat dispute resolution issues
- Sellers handling fragile goods or expensive returns
- Operators who need clearer warehouse-versus-carrier attribution
Who it does not fit
- Very low-value products with negligible claim cost
- Teams that already capture complete custody evidence at every stage
Next step
Start by checking which custody handoff currently lacks photos, labels, or condition notes.