Knowledge base
How should a team prioritize orders during peak backlog recovery?
Resequence by cutoff risk, order age, and promise exposure first so the team protects the next dispatch window before burning effort across the whole queue evenly.
Short answer
Resequence by cutoff risk, order age, and promise exposure first so the team protects the next dispatch window before burning effort across the whole queue evenly.
Expanded answer
Once a peak backlog is already visible, the queue usually gets worse when every late order receives the same rush treatment. The stronger recovery path freezes the exposed backlog, separates orders that can still make the next cutoff from orders that already slipped, and then burns down the queue in aging bands so the team stops creating fresh promise misses while trying to rescue old work.
Audience
Seasonal sellers and operations leads running active backlog recovery shifts
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Core question
How can operations teams tell whether a peak backlog started in labor coverage, process flow, or outbound cutoff pressure?