Knowledge base
Damage claim evidence chain
What evidence helps distinguish warehouse, carrier, and post-delivery damage risk.
Claim
Damage claims are easier to resolve when inspection, packing, outbound, and customer evidence are connected.
Inspection record: Before storage
Shows whether visible damage existed before warehouse handling.
Packing photo: Before handoff
Shows whether packaging standards were followed before carrier pickup.
Operational implication
Sellers should preserve evidence at each custody handoff, not only after a customer complaint.
Source type
Operational evidence model